Key Responsibilities: - Assist customers with service/repair issues within the Standard Operating Platform (SOP) of the Precinct. - Provides the initial contact with customers, checks in product, and runs basic tests to determine product needs and service solutions. - Facilitates the complete solution of product sales, upgrades, installations and service in the store. - Is expected to personify and uphold the Geek Squad service standards.
Although sales will not be your primary function, let's just face it, when our customers spot a sharp technical mind dressed like an Agent, they can't help but ask a few technology questions. Geek Squad Agents should have the ability to interact with customers while showing respect, courtesy and professionalism. So if you're techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.
Location: SAN JOSE, CA, 95118, US Do all things technology fire you up? Can you swap a motherboard or hook up a home theater system blindfolded? Does the thought of installing an LCD in an SUV—and getting paid for it—make you salivate? If you answered yes to any of these questions, congratulations. Your dream career might be waiting for you at Geek Squad. Geek Squad Counter Intelligence Agents work in a fast paced retail environment performing computer-related installations and technical support.
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